Reference

How be399 Handles Your Personal Information

Your account data, payment details and browsing activity on be399 are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data policyYour right to request data changesBangladesh-region eligibility applies

Explore the Lobby Read FAQ

What We Collect and Why We Use It

be399 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on be399, we collect the details you submit during registration — your name, contact information and the payment method you choose, whether that is bKash, Nagad or Rocket. We also record transactional data: deposit amounts, withdrawal requests and wallet addresses linked

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to your account. This data lets us process your payments, verify your identity and keep your account secure. Beyond that, we collect device and session data — the browser you use, your IP address and pages you visit — to maintain platform stability and detect unusual
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login activity. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like bKash, Nagad and Rocket is strictly limited to what those processors need to complete your transaction. We may share anonymised, aggregated data for platform analytics,
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but that data cannot identify you individually. Your use of this platform is subject to local law and eligibility in your region. If you believe your data has been processed incorrectly, you have the right to contact us and request a correction or deletion, subject to
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any legal retention requirements we must follow.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security on be399 runs across four areas: how we store it, how long we keep it, who can access it, and how you can act on it. Each area has a defined process — not a vague promise. Your payment data tied to bKash, Nagad or Rocket transactions is encrypted at rest and in transit. We do not store your mobile wallet PIN or authentication codes at any point.

Encryption and Storage

Account data and payment records are encrypted using SSL protocols. Your bKash, Nagad and Rocket transaction references are stored in isolated environments separate from your login credentials.

Cookies and Device Data

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time without losing your account.

Data Retention Period

We keep account and transaction records for as long as required by applicable regulations. When retention is no longer required, data is deleted or anonymised. You may request early deletion subject to legal obligations.

Access and Correction Rights

You can request a copy of the data we hold on your account at any time. If any detail is incorrect — such as a mismatched Nagad number or wrong contact email — contact support to have it corrected.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have a question about how your data is stored, want to request a copy of what we hold, or need to update information linked to your bKash or Nagad wallet on file, our support team handles privacy requests directly. Raise your request through any of the channels below and we will respond with the relevant data details.

Common Questions About Your Privacy on be399

These are the questions our account holders ask most often about how their data is handled. Each answer reflects our actual policy, not a generic statement. If your question is not here, reach support through live chat or email.

We collect your name, email address, contact number and the payment method you register — such as bKash, Nagad or Rocket. We also record device data and session activity to keep your account secure.

We share data only with payment processors handling your transactions, such as bKash or Nagad, and only the minimum needed to complete each transfer. We do not sell personal data to advertisers or unrelated third parties.

Send a request through live chat or email from your registered account address. We will verify your identity and provide a summary of the data we hold, usually within a reasonable processing window.

Yes. You can request deletion through account support. We will remove your data unless we are required by applicable regulations to retain certain transaction or identity records for a defined period.

On mobile, we use session and analytical cookies. Session cookies expire when you close the browser. You can block or clear cookies through your device browser settings; this does not delete your account.

No. Your wallet details — whether bKash, Nagad or Rocket — are stored privately in your account and are never visible to other users. Only authorised payment processing systems access those details during a transaction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoBe399 Glossary

How be399 Handles Your Personal Information

How We Protect and Manage Your Account Data

Encryption and Storage

Cookies and Device Data

Data Retention Period

Access and Correction Rights

Reach Us About Your Privacy Questions

Common Questions About Your Privacy on be399

01 What personal data does be399 collect when I register?

02 Does be399 share my data with third parties?

03 How can I request a copy of the data be399 holds on me?

04 Can I ask be399 to delete my account data?

05 How does be399 handle cookies on mobile devices?

06 Is my bKash or Nagad wallet number visible to other account holders?

Privacy Policy

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